AGRICOAT

Returns & Refunds Policy

We want customers to receive the correct Agricoat Restore products in good condition. This policy explains how return and refund requests are handled.

Reporting a problem

If your order arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible after delivery. Please include your order number, a description of the issue and photographs where appropriate.

Return eligibility

Products may qualify for return where required by applicable South African consumer law, or where Agricoat has supplied the incorrect product or a product is defective. Products should, where reasonably possible, be returned in their original packaging with all supplied components and instructions.

Opened or used products

Because Agricoat Restore is a chemical restoration system, products that have been opened, mixed, diluted, applied or otherwise used may not be eligible for a change-of-mind return unless the product is defective or the return is otherwise required by law.

Change-of-mind returns

If you wish to request a return for an unopened and unused product, contact us before sending anything back. Approval, return instructions and any applicable return-delivery costs will be confirmed before the product is returned.

Refunds

Approved refunds will be processed using an appropriate payment method after the returned goods have been received and assessed where an assessment is required. Processing times can vary depending on the payment provider or bank.

Non-returnable items

We may decline a return where goods have been used contrary to the supplied instructions, damaged after delivery, altered, contaminated, or returned in a condition that prevents reasonable assessment, except where applicable law provides otherwise.

How to request a return

Email sales@agricoathq.com with your order number and the reason for the return. Do not send products back until you have received return instructions from Agricoat.